Air Ambulance 1

A family member suffered a bad accident near Cabo and needed an air ambulance to fly him up to the US for medical care. At the scariest time in our lives, the people at AirCare 1 were there for us. It is a feat of coordination getting the hospitals to communicate and make the transfer happen, and we greatly appreciated the help especially from Oscar and Valerie. They are calm and helpful on the phone, make quick replies to email messages (even on Christmas!!) and helped us coordinate something we never imagined we’d be doing. The team that showed up to the hospital in Cabo took great care of him, worked during the flight to translate the documents in order to give a full report upon arrival and made sure he made it safely into the ED once we got there in the middle of the night. It was an impressive maneuver to witness!

The team at AirCARE1 is exceptional. Our flight coordinator, Valerie, was wonderful and talked us through every step of the process. Once we gave her the go-ahead, she coordinated every detail of transferring my father from a hospital bed in Florida to a rehab facility in Boston. She also worked with his care team on both ends to ensure his medical needs could be safely managed in flight. The medical staff and the pilots were incredibly professional and capable. I felt I was sending both my parents (one as a passenger) off in great hands and we were informed of their arrival, via email and text, at every stage of their trip. This service is not something that anyone hopes to need - but if your loved one is in need of medical transport, I cannot recommend AirCARE1 enough.

Thanks to AirCare1 team especially flight paramedic , flight nurse and case coordinator for a wonderful coordinations and execution of the Medevac which started from Kuala Lumpur, Malaysia all the way to Las Vegas.. it was Business Class Medevac to Air Ambulance medevac of a critical ill patient .. Thanks again and looking forward to work with your team again ..

Imagine getting the phone call telling you your 10 year old grandson has been bitten by a shark off the coast of Mexico. Not even knowing the details about the extensive damage that he had suffered, our immediate instinct was that we needed to get him back home ASAP. It’s Friday afternoon. Where do we even start? An internet search and one phone call to AirCare1 proved to be a Godsend. Dan, the flight operations manager on duty, was so calm and reassuring about explaining the process of arranging the flight. I must have called him 15 times because I would always think of one more question. When he explained to me that we needed to get the Mexican hospital to agree to release Dillon and Children’s Hospital in Denver needed to agree to accept him before we could book the flight, my only thought was how am I ever going to do that? As it turned out, I didn’t have to do that. The team at AirCare1 did it all.. We got word the next morning the hospitals were in agreement, the ambulance in Mexico to pick him up and the ambulance in Colorado to deliver him were both booked, and the flight crew was ready. Sunday was Dillon-Day, Dillon was coming home! The medical personnel met the ambulance at the Cancun airport, picked Dillon up at the hospital and were with him every minute until he was delivered to Children’s. How reassuring. Even more reassuring was the communication from the team on the day of the flight, keeping us informed of the progress of the crew all day long, from takeoff at 6 am in Phoenix to arrival at Children’s Hospital that night, the communication was outstanding! Probably the biggest attribute of the team at AirCare1 was each team member was absolutely invested in getting Dillon home. Dan, by his demeaner, took a huge burden off our shoulders. By patiently and calmly explaining the process, we knew exactly what was necessary to get the plan in place. Camber and Doug, the pilots, executed their mission flawlessly including cutting into the weather delay they experienced leaving Mexico to get Dillon home ASAP.. Jen, the flight nurse and Ryan, the paramedic, took such unbelievable care of Dillon. They got him comfortable, inspected his wounds, and prepared him for the planned triage in Denver. Both were so attentive the whole time they were with him. What an incredible team Dillon had. Everyone’s goal and focus was on him. Our family will be forever grateful to everyone at AirCare1 for their expertise and commitment to Dillon and our family. Thank you all!! You are the best!! Jim & Terrie Guiffre

When I purchased air evac insurance I never imagined actually using it, but I couldn't have asked for a more wonderful experience than with AirCARE1! Natalie, Jenn and my pilots got me home quickly, comfortably and with attentive care. THANK YOU!!