Veronika · a year ago
Tho worst experience ever!! I can only express my deep frustration with this flight experience. What should have been a simple 2-hour flight turned into a 4-hour delay due to sheer incompetence. No one bothered to secure the necessary landing permit in advance, and it was only granted thanks to a local handler who recognized me from previous travels. To make matters worse, the instructions listed a completely different handler, adding unnecessary stress. Upon arrival at the airport, I was informed there was 'no private jet today'—an unacceptable statement for a service I specifically pay for to avoid such chaos. Instead of the seamless experience I expect, I spent an entire day waiting in a dirty office in Roatan, without updates, attention, or even the courtesy of a simple coffee. This ordeal caused me to miss a critical business meeting and incur additional expenses for airport pick-up, as my drivers were kept waiting for hours. There was no resolution, no compensation—only excuses and blame shifted onto the operator. It’s clear that had the plane not arrived, I wouldn’t have even received a refund. This level of amateurism is unforgivable. Never again. From now on, I’ll stick to reliable partners like Victor, who have always delivered on their promises.