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GoogleMichael · 3 months ago
Flight was delayed for hours and they had no response or refund.
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50%
review volume percentile: more Google ratings than 50% of rated TN brokers.
Contour Aviation is a private jet charter broker based in Smyrna, TN. As a broker, Contour Aviation arranges flights on FAA Part 135 certificated aircraft operated by third-party charter operators, sourcing the right aircraft and negotiating terms on the client's behalf.
In their words
At Contour, it is our mission to create a unique experience for every aircraft owner, partner, and passenger. We are more than a luxury charter company. We are multi-faceted aviation service experts that provide solutions for all your aviation needs. From aircraft acquisitions to personalized aircraft maintenance, your satisfaction is our purpose. Founded in 1982, we pride ourselves on excellence. What makes Contour unique is our diverse capabilities and our commitment to provide consistently exceptional service in every aspect of our organization. We are proud to have the ability to meet the unique needs of each customer, as well as be trusted to provide aviation services for the United States government. When it comes to our customers, convenience and safety are of the utmost importance, which is why our experts prioritize a personalized experience to ensure satisfaction.
Company-supplied profile text.
Charter broker, not a direct operator. Brokers arrange flights on aircraft flown by Part 135 operators. Comparing brokers? See the operator register for who actually flies the aircraft.
Safety data sourced from ARGUS · WYVERN · IS-BAO · NBAA
Trust
01
Brief the trip
Route, dates, passengers, and preferences, a good broker turns that into a precise aircraft spec.
02
Source the operator
Brokers shop your trip across FAA Part 135 operators, comparing aircraft, positioning, and price.
03
Verify, then fly
The operator on the certificate flies you. Check their safety ratings and reviews here before you sign.
Ask any broker which Part 135 operator will fly your trip, then look them up on the operator register.
Safety pedigree
Arranges flights on FAA Part 135 aircraft flown by third-party certificated operators.
WYVERN Registered
Publishes safety intelligence data to charter buyers through the WYVERN PASS program.
Rating breakdown · Bravo sub-ratings
Unlocks with the first verified Bravo review of Contour Aviation. Write the first review
Coverage
Contour Aviation is registered in Smyrna, TN (ZIP 37167). Brokers arrange charter nationwide, the trip departs from wherever you are, not from the broker's office.
From around the web
Michael · 3 months ago
Flight was delayed for hours and they had no response or refund.
Light Giver · a year ago
Our trip booked through Contour was a mess from the beginning leading to a disaster at the end. For my flight out from Virginia to New York we were met with ongoing delays and unclear communication. On our return flight from New York to Virginia, Contour completely dropped the ball upon discovering the system showed we had no tickets in our name (despite having paid for them.) Upon being stranded in the NYC airport and contacting Contour, we were met with 5 hours of hold times and lack of solution. This left me, my daughter, and her newborn stranded in an unfamiliar airport with no means of getting home. After Contour still had no resolution after said 5 hours, I had no choice but to pay top price (which I did not have to comfortably spend) for last minute tickets out of my own pocket. Upon returning home I contacted Contour again for AT LEAST a refund on the tickets I was not issued and they refused. I and my family WILL NEVER use this agency again, and will highly recommend against to others as well. Their lack of even basic human compassion at leaving us stranded is appalling.
Megan Widman · a year ago
Contour out of Muscle Shoals delayed my morning flight 11/3/24 for 3 hours, which would have made me miss my connecting flight. I rescheduled for the following day. The morning flight for 11/4 was delayed 2 hours, and did actually make me miss my connecting flight. This is not Muscle Shoals problem, it is a Contour problem. My choices for this trip were between a $600 round-trip flight from Fort Myers to Muscle Shoals, or to drive 12 hours. Next time, I'll drive the 12 hours.
Benjamin Hunter · 3 years ago
Very professional looking facility. The hangar is nearly immaculate and well organized.
Keenumbers Math · 3 years ago
My coworker and I were at BWI recently, and we ran into a problem (unrelated to Contour) with our gear getting home. Chris and Max at the check-in counter are some of the finest people in customer service -- on both sides of the Mississippi. When we thought we were up a creek without a paddle, they swooped in and saved the day. Real problem solvers. Promote and invest in their career development!
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