Fidelity Jets

1.0

Patti M · a month ago

Google

What a horrible place. Unless you are there to buy something, they take no interest in you. Customer service does not exist here. Incompetent and unprofessional .

5.0

Mitchell Stein · 5 months ago

Google

Great experience overall. Everything was handled professionally and with attention to detail. The quality exceeded expectations, the process was smooth, and it’s clear there’s pride in the work being done. Would definitely recommend and would gladly use again.

1.0

Hasty Bomb · a year ago

Google

Worst experience ever. Took 2 visits to this location and 5 phone calls with customer service reps to try to get a Roth IRA set up before tax deadline and they managed to lose their copy of my photo id and ssn and I’m still unable to deposit money into the Roth ira because there’s a hold on my account stating I haven’t uploaded photo id and ssn even though I did. The people at this branch don’t give a damn and will give you the runaround about how they’re sorry over and over again without doing anything to correct the issue. Serious organization and efficiency issues at Fidelity and I don’t recommend ANYONE visit this fidelity or use the fidelity app/website. Beyond useless and frustrating, all for nothing. I’ve invested hours of my life trying to get this done and nothing they did ever helped or worked.

1.0

John Mallon · a year ago

Google

I feel a sense of duty to anyone thinking about using this Fidelity branch in Boca Raton FL (or any). For starters everyone involved were great people. Unfortunately they broke my #1 value of integrity. Yesterday I went in, opened an account and they proceeded to wire a very large amount of funds from one of my outside accounts to the new Fidelity account. 24 hours passed without it showing up in the new Fidelity account. The bank that was sending the wire called me and said the wire was done improperly and was refused by JPMorgan (owner of Fidelity) and charged me $50 for the refusal and I had paid the standard fee of $30 to send the wire initially. ALL OF THIS WAS THE FAULT AND RESPONSIBILITY OF Fidelity. They refused to credit me the $50 and also said I would have to pay for the 2nd wire transfer (again) being an extra $30. Mind you every single bit of this scenario was the fault of Fidelity employees. How on Gods green earth could I see myself with a very large sum of money being in the hands of such a greedy position held by Fidelity (JPMorgan)? If a banking institution is that unwilling to accept responsibility for their own error, I would be a sheep to continue doing business with them. There are to many alternatives to stay with such greedy unethical practices as they displayed in this situation. Word to the wise. Edit….. after having my lawyer write an email they did indeed refund the $80.

5.0

Gina Dean · a year ago

Google

Sofia Trevino went above and beyond yesterday to help me and my daughter settle an account. She would not stop in pursuing avenues to come to a resolution which we did accomplish. She is smart, personable and really cares about her clients. I would honestly give her 10 stars!! Thank you Sofia.