D B · 8 months ago
My stay at Al Burhan Center was one of the most distressing experiences I’ve ever had at any facility. A major reason for this was the conduct of Neil Butt security manager, whose behavior repeatedly came across as unstable, aggressive, and wholly unprofessional. During my time there, I witnessed this manager having what looked like severe anger episodes, shouting at staff, and creating an atmosphere of fear and tension. I personally witnessed substance abuse by him. His behavior often felt erratic and unpredictable, which made me — as a guest — feel extremely unsafe. There were also moments where his appearance and demeanor suggested he was not in a fit state to be working, raising serious concerns about professionalism and oversight within the facility. Regardless of the cause, his conduct was completely unacceptable for someone in a position of responsibility, especially in a location where security and stability are supposed to be top priorities. This environment was stressful, hostile, and absolutely not suitable for guests. Based on my experience, I strongly advise others to avoid this place until management addresses these severe behavior and leadership issues.
