Linda Johnson · a month ago
Once again, I had a terrible experience at Amerijet Export & Import. I arrived at 7:00 a.m. to transport human remains for international shipment, and after waiting for hours, I was told by the supposed supervisor, Maria Marano, that I would have to wait until 11:00 a.m. When I asked for assistance, Maria Marano was rude, dismissive, and disrespectful. She simply said, "You have to wait until 11," and walked away without offering any explanation or concern for the situation. This is not ordinary cargo. We are transporting someone's loved one, and families deserve compassion, professionalism, and respect during one of the most difficult times in their lives. Instead, I was left waiting for hours with the deceased still in my vehicle because of poor customer service and a lack of communication. Unfortunately, this is not my first negative experience with Amerijet Export & Import. There is a consistent lack of organization, poor communication among staff, and unacceptable treatment of customers. Based on my experience, Maria Marano does not demonstrate the professionalism, leadership, or customer service skills expected of someone in a supervisory position. I sincerely hope Amerijet Export & Import addresses these ongoing issues, because grieving families and the professionals serving them deserve far better than this. I really think it's discrimination because of my skin color. Every Hispanic were seen before and 2 of them needed the same department. You tell me what you think 🤔
