Czech Airlines.

I waited 40 minutes on hold for some jerk to pick up the phone and then immediately hang it up. Unbelievable. Update: called a 2nd time, waited another 20 minutes-call was ended again. Why even have a phone number if you arent willing to answer the calls? Update 3: I finally received a callback and my luggage was delivered quickly thereafter. The driver was friendly and punctucal. I am therefore updating my rating to reflect a resolved conflict. Thank you.

I wanted to share my positive experience. My bag was lost in transit on a long-haul flight with 2 connections. I arrived Prague airport with lost luggage - not a fun thing to happen. However the customer rep was excellent, and I had an email early the next day to say my luggage had been located & would be sent to me in a couple of hours. My best tip: send an email if you're worried along the way and they'll respond with the latest information.

Bad experience at the gate Although my baggage was hand luggage, which is the permitted size for Star Alliance flights, I was asked to check it in by the employee at the gate. This without weighing it beforehand or measuring the external dimensions. On my own initiative, I placed my suitcase in the bag sizer, into which it fitted without much difficulty. However, the employee was not interested in this. When I was sent away, they also claimed that the suitcase was too heavy. However, it still hadn't been weighed by then. If they had done so, they would have discovered that this claim was also unfounded. But it probably wouldn't have helped much. So in the end I had to hand in the baggage at the gate. The circumstances caused by checking in the suitcase are one thing, but the incompetence and lack of understanding as well as the arrogant, unfriendly and threatening behavior of the person responsible cast more than just a bad light on the company. All customer-oriented thinking was non-existent.

Worst company I ever took in my life. They changed the outbound and inbound schedules without even offering alternatives. The return plane originally scheduled at 5pm was changed to 6:55am. No choice possible, they send you a simple alert a few days before without any explanation. This is clearly unacceptable. Second problem, no problem with the luggage on the outward journey. For the return trip, the lady at the reception desk spoke extremely badly to us, even threatened us and told us that we had to pay extra for a tiny piece of luggage. We explained to her that we didn't have to pay for the outward journey but nothing to do. She said that she didn't care and even threatened us that we would have to pay twice the price if we were not happy. Unacceptable... Pire compagnie que j'ai prise de ma vie. Ils ont changé les horaires pour l'aller et le retour sans même proposer d'autres alternatives. L'avion de retour initialement prévu à 17h a été changé pour 6h55 du matin. Aucun choix possible, ils vous envoient une simple alerte quelques jours avant sans aucunes explications. C'est clairement inacceptable. Deuxième problème, aucun soucis avec les bagages à l'aller. Pour le retour, la dame de l'accueil nous a extrêmement mal parlé, nous a même menacé et nous a dit que nous devions payer en plus pour un minuscule bagage. Nous lui avons expliqué que nous n'avions pas eu à payer à l'aller mais rien à faire. Elle disait qu'elle s'en fichait complètement et nous a même menacé de nous faire payer 2 fois le prix si nous n'étions pas contents. Vous devriez avoir honte d'être représenté par ce type de personne...

Where is the airport management! Don’t they go to this toilet. I was surprised when I got to this men toilet and saw this. There was someone in the next toilet offering this disgusting service