Emirates SkyCargo.

Absolutely horrible experience. As a customer who already paid a lot to ship the items, it was a nightmare to receive it. We came here at 11 am from Abu Dhabi, expecting a speedy and professional service from such a well known company. We left at 4:30, exhausted and disappointed beyond belief. It was completely terrible, most employees were ignoring me, speaking in their own languages instead of English, telling me “come back after an hour”, like they didn’t even know how long it will take, keep sending me to all different departments, but to make it even worse, they lost some packages, meaning I will have to do this again! I wish I can file a complaint to the government of Dubai, because this is the worst company I have dealt with in my entire life. Many employees were rude and dismissive, they did not care, and particularly the supervisor of the loading area, he had the nerve to tell me off for not wearing safety clothes while supervising the loading of my truck! I am a PAYING CUSTOMER! Not an employee! Why on earth would I even own a safety clothes?? The other employees often ignored me because the place was full not of customers, but other company workers. It was hot and not enough places to sit. Completely chaotic and unorganized. If it was possible to rate 0 stars, I would!

Took us over 2 hours even though there were so many staff available. No help, waited around at every step of the way. Everything is done manually and on hand written papers etc no system in place at all

Extremely disappointed with Emirates. Despite being advertised as one of the "world's best airlines", creating a pet transport option through SkyCargo feels completely useless when passengers are still denied the ability to travel with their pets. I was not allowed to transport my dog, even though I was fully prepared to travel with him Their pet policies are unnecessarily complicated, rigid, and completely lacking in compassion. PETS ARE FAMILY, NOT CARGO. The lack of consideration, especially in difficult circumstances, feels deeply inhumane and unfair. A truly great airline should value empathy as much as luxury. Sadly, Emirates failed to do so.

Simply the worst possible and imaginable experiences to have when it comes to sending air freight. If you know someone who works in the freight system, it's super fast. Otherwise, you have to spend HOURS (literally) begging to be served while some employees stand with their arms crossed pretending not to hear and others walk around like headless chickens as if they were working. I've been here for over 2 hours just to deliver the cargo and then deal with the paperwork, while the person who has a friend and arrived after me delivered the cargo and it was already resolved.

One of the Worst service in the world. People are so incompetent and unprofessional, they have no empathy for customers.. It’s been a week since we are being trying to fly our Pet Cat through emirates Air Cargo from Dubai to Toronto.. Every day we go with our pet, they make a stupid excuse and reject it. We have been going to the Airport along with our pet for 3 days already…. Manager named Erwin is highly unprofessional, I wonder who made him the manager who cannot even come out of his office and speak to customers… Emirates used to have very good service, those days are gone i guess…. We have always used emirates but no More….. And i seriously suggest all customers to stop using Emirates Airline…. Out pet booking reference number is: AWB 176-28119630… Yesterday my wife had to fly alone because Pet was rejected due to “Wrong size” of the bag.. Ironically the same bag size was approved by Emirates when we were prepping for travel.. When we arrived at air part it was rejected and my traveled alone.. Now today again my family went back with correct size and now they are saying we do not have booking… I mean what is going on with these stupid people, how in the hell these stupid idiots are running an Airline??? I will be taking further actions in Toronto for all the suffering and pain they have caused my family…