Key Lime Air Corporation.

I understand the love and I understand the hate. As a small airline, you need to focus on customer service and hospitality, where they do not excel and need to reallocate time and effort. As a service, met expectations at reasonable prices. At least the part that I and many others criticize is the easiest to fix.

This is literally the worst airline. They cancel flights and don’t send you an email, text, call etc etc. Nothing. They just update the airport screen. Do not use these idiots.

I flew the Denver to Pierre flight round trip. The flight was smooth and quick. They are one of the friendliest airlines that I've flown on. The lady that I talked to on the phone was amazing. I'm guessing the the low reviews are people that are impossible to please. The quality of the on-board snacks alone show that they are in a class of their own.

Booked a flight out of Muskegon. After several significant delays, the gate agent said things were looking grim. Flight was likely to be cancelled. Why four stars? James and Gary found me a flight out of Grand Rapids, got it rebooked in about two minutes, and provided transportation. Unbelievable. I think that’s the best customer service I’ve had outside of Japan. These small airlines really struggle with delays and cancellations. I got lucky this time.

They have this terrible policy (in Telluride at least) where they close the boarding process an hour before departure. Given the tiny airport this is ridiculous, and wastes huge amounts of travel time.