Napa Jet Center, Inc..

In 2022 Napa Jet Center's maintenance group changed management. The new group is terrible. They took in my 2019 Cessna 206 for an annual maintenance and when I picked it up three EGT monitors and one CHT monitor was not working. They simply responded - well that is not our problem, when clearly they all worked when we provided the plane for service and they did not after. They did not even want to look at it to see if it was loose wiring. I had to take the plane to another shop (Sierra Aero in Truckee - who are excellent) to find out that yes it was loose wiring and the plane had a loose gasket (leaking oil) due to Napa Jet Center's poor maintenance. This all costed thousands of dollars and the head of Napa Jet Center's maintenance - Jeremy Newland - just said well we really don't like to deal with small planes. Don't use them!!

Great little FBO. Staff is super accommodating and friendly even to "the help". I'm excited for the upcoming lounge!

Great FBO! It's the only FBO so... you don't have a choice. They do a great job though, PLUS free bottles of wine for the crew!!! Ya cant beat that!

Fantastic service by Ward! Somehow twice now I have run into minor inconveniences while visiting Napa. Both times in a C172. 1. In Fall 2017 headset failed on the way from Palo Alto to Napa. While debugging the headset, we ran the battery down and needed a jump. We also needed a new headset. Both items were covered with a reasonably stocked airport shop in the terminal and free access to a start cart. 2. In Fall 2018, a brand new C172 won’t release its seatbelt and my dad could not strap in. This is a typical Cessna problem, but this one was bad. Ward helped us get unstuck after 15 minutes or so of effort and we were on our way.

Fantastic customer service, all customers are treated equally. If you arrived in a Cessna 152, you would be treated as if you arrived in a corporate jet. The manager once told me, "I treat the Cessna pilot equally to the Gulfstream pilots". Courtesy car is available, coffee as well, light snacks, Pilot lounge, computer access, cable television, and various other accommodations. A free wine bottle is given to those who buy a minimum set amount of fuel. Clean environment, bathrooms are frequently checked, and even the staff members keep there nails properly cleaned. You will not be disappointed, unless you arrive when they are closed, even then, if you give them a heads up, they may leave a staff member behind to wait for your arrival.