SkyHop.

Management, this is both a legal and safety issue: you need to train your drivers on lane management. I’m a pilot so I’m used to following rules. Rules on operations, on limits, on safety and I consistently watch your drivers cruise in the left lane (the passing lane) at or below the speed limit. They believe that since nobody is supposed to exceed the speed limit, what lane they choose doesn’t matter as if they’re the self designated pace cars of America. This is wrong and a hazard. It’s listed in every driver training to stay right except pass and some states are finally handing out tickets to drivers for “holding the left lane.” If I could I’d cite every one of your drivers every day for this traffic violation. Additionally it’s dangerous. They are constantly using our van as a traffic obstruction by blocking drivers in the passing lane and forcing them to pass on the right. Drivers at or below the limit on major highways are seven times as likely to be hit than those keeping up with the flow of traffic. If you want to enforce speed limits on the vans, that’s fine, tell them to… STAY IN the RIGHT LANE EXCEPT TO PASS!

I interviewed for a Dispatch Manager position in Fort Lauderdale and found the process unprofessional and disorganized. The interview started late due to the manager’s delay, which is concerning for a role that requires strong time management and operational discipline. After the interview, there was no clear follow-up or communication regarding my status. I had to reach out myself to the recruiter a week later just to get an update, which was still vague and unhelpful. For a management role in a time-sensitive dispatch environment, I expected a much higher level of professionalism, communication, and structure. My experience did not reflect that.

DO NOT WORK FOR THIS COMPANY!! Especially The DFW Location. The Station Leader Name Joe Is A Puppet To The CEO. The Company Currently Hired A New Dispatcher ( LOD ) Named Micheal Who Doesnt Know How To Do His Job Correctly. He Has Blamed Other Driver For His Mistakes Which Caused Them To Get Terminated. Management Wont Help You If You Any Complaints/Issues. They Hire New Employees Every Two Weeks And No One Stays With The Company. Very Unprofessional, Very Unorganized, And Toxic. Most Of The Vans Have Safety Issues. Tires, Cracked Windshields, Brakes, And Air Conditioning Issues

I am writing to express my disappointment with my experience at Skyhop. In over 20 years of driving, I have never worked in an environment like this. While the job itself is one of the easiest I’ve had, it has also been one of the most frustrating due to the lack of organization, accountability, and support. The company’s approach to safety and discipline feels excessive and inconsistent. Write-ups are issued for minor or unavoidable actions, creating a culture of fear rather than improvement. At the same time, there are significant operational issues—such as inaccurate or double-booked flights, lack of communication, and unrealistic expectations placed on drivers—that go unaddressed. Drivers are often expected to be in multiple places at once, with little time for basic needs like meals or restroom breaks. There is also a clear issue with retention. In my two-plus years here, I have seen a very high turnover of both drivers and leadership. This creates constant strain on experienced employees, who are expected to compensate for new hires still learning the role. It raises an important question: has leadership taken the time to evaluate why so many employees choose to leave? Additionally, the condition of the fleet and equipment is concerning. Vehicles are not consistently maintained, which affects both safety and professionalism when interacting with crew members. Situations involving poor vehicle conditions reflect directly on drivers, despite being outside of our control. The GPS monitoring system also appears overly sensitive, leading to disciplinary action for routine or minor movements. This, combined with policies that discourage practical solutions—such as briefly using a personal phone when company devices are not functioning—adds to the frustration. Despite these concerns, I believe this company has strong potential. However, that potential is undermined by a lack of focus on employee well-being, proper training, and realistic expectations. A workplace cannot function effectively as a “team” or “family” while experiencing constant turnover and low morale. I hope that this feedback is taken seriously and used to make meaningful improvements. Without change, the patterns of high turnover and dissatisfaction will likely continue.

Keyona Harris, an airline shuttle driver with SkyHop Global in Atlanta, Georgia, provided outstanding service. She consistently demonstrated professionalism, attentiveness, and genuine care for passengers. Before departing, she made sure everyone checked their seats to prevent leaving behind personal items, especially with recent incidents of passengers leaving phones on the bus. She also prioritized passenger safety by reminding everyone to watch their step when exiting the bus. Her kind demeanor, clear communication, and commitment to excellence made the experience smooth and reassuring. I highly recommend Keyona Harris and am pleased to give her a well-deserved 5-star review.