Faith Karimi · a month ago
I had a very disappointing experience flying with Skyward on my recent domestic flight from Ukunda (Diani) to Nairobi flight no. OW 328& OW 339 via Vipingo on 12 July 2026. Our flight was scheduled to depart at 15:15 from Ukunda and arrive at Wilson Airport at 17:15. We only learned of the disruption after arriving at the airport. Instead of flying from Ukunda, we were transported by road to Mombasa shortly before 17:00. We finally departed Mombasa at around 20:15. During the entire disruption, there was: * No advance communication that the flight would not depart as scheduled. * No explanation for the delay. * No meals or refreshments despite the lengthy wait, especially for babies and children. * No meaningful updates while we waited. To make matters worse, the flight landed at JKIA instead of the ticketed destination, Wilson Airport, and no transfer or assistance was provided to get passengers to Wilson or compensate for the additional transport costs. I understand that operational issues can happen in aviation. What disappointed me was not the disruption itself, but how poorly it was managed. Better communication, basic passenger care, and assistance with the change of arrival airport would have made a significant difference. I hope Skyward reviews its disruption management procedures and puts greater emphasis on communicating with and caring for passengers when things don’t go according to plan.
