Brian Dreggors · 3 years ago
Steve and Sky Way Aviation turned an absolute nightmare of a debacle with another "professional" air charter provider who wanted to hold me ransom to a literal final-hour upcharge because of their mistake in booking. Made a few frantic late-evening calls and luckily got ahold of Steve at Sky Way. Explained the terrible situation to him and he not only talked me down from the ledge, but got back to me in a half hour with booking for me and my 3 family members on a jet the next day (Sunday) as close as he could to our original destination for LESS than my original charter was. I don't know how he did it, but he did it and I was needless to say impressed. Steve also took the time to meet us at the FBO in Tampa on Sunday afternoon to see us off - introduced us to our crew - and ensured we were satisfied and boarded. "I want you to see my face and know I'm here to help you" is what he told me. Now that's real customer service! Enjoyed the flight aboard a lovely Citation jet and arrived at Teterboro with no issues. Not only did this company step in during a clutch, but now has well-earned my business with its professionalism and personal service! Thanks Steve!