Kirk Phillips · 4 months ago
My family and were leaving on a long trip to the east coast and we showed up 3 minutes after the bag cut off time which is 45 minutes before the flight despite it being a really small airport. I believe the lady helping us was named Laurie and despite myself and my pregnant wife being really stressed about our bags not making it, she tried everything possible to help us out. Her and Katie should be commended for their extreme professionalism in a situation that was just kind of crappy for both parties. Eventually Tui came through and was able to override the system and save our day and the success of our trip. This is why we love St. George. Katie, Laurie and Tui are great representatives of employees who actually care, they go above and beyond even when they don’t need to.